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PLACING AN ORDER: Please place all orders on our secure website. Orders cannot be taken over telephone.
PAYMENT OPTIONS: We accept payments from all major credit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB), ATH Móvil and Paypal. Even if you don’t have a Paypal account, you can pay with your credit card.
CANCELLATIONS: Once an order is submitted it cannot be cancelled and will ship as placed.
CHANGES TO ORDERS: Changes/Additions to orders are not allowed once order is placed.
You can request to pick up your online order at our store. Place the order online and select the Store Pickup option in the Checkout page. So we can process your order faster, let us know by phone or email that you placed an order to be picked up. We will let you know by email when the order is ready to be picked up.
SHIPPING CARRIER
We use the US Postal Service (USPS) as our only carrier. They offer the best balance between cost and speed. We use both First Class mail and Priority mail services depending on products ordered and destination.
SHIPPING COSTS
For order $50 or more
- All US Mainland & Puerto Rico orders qualify for FREE Shipping!
For orders less than $50
- All Puerto Rico orders $5.00 flat rate fee.
- All US Mainland orders shipping fees will vary based on weight
INTERNATIONAL ORDERS
For international orders, please email us with your location & order and we will quote you your shipping rate.
DELIVERY TIME: After order is placed, please allow (excluding weekends):
3-7 days for your order to be processed. As all items are handmade, it may take more time to prepare your order. Turnaround times during peak times may be longer and will be posted at the top of our Home page.
Delivery time takes approximately 5-7 days days for the package to arrive. Any delays in delivery is the responsibility of USPS once it leaves our premises.
ORDER TRACKING: A tracking number will be emailed to you once the shipping label is created. Please make sure the email you provide is typed correctly. If you don’t receive the email, please check the Spam folder as it is sent automatically.
If the order is shipped to the wrong address because of customer error, we cannot credit the customer’s account for this loss. If you want us to re-ship to the correct address, we’ll have to wait for the original package to be returned and charge you new shipping charges.
We do not accept responsibility for lost or stolen packages delivered when you are not at home. If this is a concern you may want to have your order delivered to your work address.
A discount code must be entered during Checkout in the appropriate discount code area. It must be entered before Checking Out.
We do not apply a discount manually after an order is placed. Discounts codes are to be used one time only. We reserve the right to reverse a discount if it’s used more than once by a customer. A discount may not be combined with other discounts
The newsletter sign-up discount code will be emailed to you automatically. If you don’t receive the email with the discount code, please check your Spam folder and verify if the email you provided was typed correctly.
Due to the nature of our products and the possibility of contamination, all sales are final. The only exceptions will be:
- Arrival of damaged goods
- Packing errors
Email us with your concern within 7 days of receiving your order, we will reply with shipping/exchange instructions for returning the item.
We reserve the right to refuse credit on inspection of returned goods.
Since all the products are handmade, please expect some variations such as color, size, etc..