Frequently Asked Questions



We primarily use Priority Mail from the U.S. Postal Office (5 to 7 days).

Orders will be shipped usually within 2-3 days after funds are received, excluding weekends.

Orders can also be picked up at our office with at least 48 hours lead time.

If the order is shipped to the wrong address because of customer error, we cannot credit the customer's account for this loss. If you want us to re-ship to the correct address, we'll have to wait for the original package to be returned and charge you new shipping charges.

Refused/unclaimed packages or cancelled orders will be charged 20% restocking fee unless you request your package to be reshipped. If you choose to have your package reshipped you will have to pay shipping charges twice.

We ship internationally via US Global Priority Mail (GPM).

- For 1-9 soaps selects select Global Priority Mail - 9 SOAPS in the shipping option..

For 9-36 soaps selects select Global Priority Mail - 36 SOAPS in the shipping option.

This is a new option from the post office.

If you desire other products or options, send us an email with the items you are interested.

We will get back to you with the shipping prices.

I f package does not arrive we will not be responsible, as we cannot track international orders.

Due to the possibility of contamination: All orders are NON-REFUNDABLE. The only exceptions will be:

  • Arrival of damaged goods
  • Packing errors
  • With the prior approval of Caribbean Soaps

Email us with your concern within 7 days of receiving your order, we will reply to your message with shipping/exchange instructions for returning the item.

We reserve the right to refuse credit on inspection of returned goods.

Refused/unclaimed packages or cancelled orders will be charged 20% restocking fee unless you request your package to be reshipped. If you choose to have your package reshipped you will have to pay shipping charges twice.

Caribbean Soaps has created this privacy policy recognizing your right to confidentiality and our commitment to protect your privacy.

All personal information collected during the ordering process is held in strictest of confidence. Examples of personal data are names, addresses, e-mail addresses and telephone numbers. Under no circumstances will your personal information be shared or sold. Our final ordering process takes place on a secure server in order to further protect your personal information. We do not store your credit card number once we've successfully processed your order.

This site provides links to other web sites. Caribbean Soaps is not responsible for the privacy practices or content of these sites.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, you can contact Caribbean Soaps via email.

How can I contact you?

Caribbean Soaps

Attn: Alexis Sotomayor

Tel: (787) 754-4561


Urb. Paradise Hills

1655 Parana St. San Juan, Puerto Rico 00926-3142

We believe our soaps are the best because:

All Vegetable:

All of the soaps are made using pure vegetable oils, not lard created from animal fat. Vegetable oils although more costly are more beneficial to your skin. Many commercial soaps use lard that is derived from animal fat, known as tallow, which can clog pores.

Super Fatted:

We add additional oil to each batch of soap. This ensures that the soaps are extra mild.

Contains Glycerin:

Cold processed soaps, like ours, release glycerin during the soap making process. Glycerin is a natural emollient and humectant. In commercial soaps, the glycerin is extracted and resold.

Natural Suents:

We make many of the essential oils that we use in our soaps. Where fragrance oils are used it is clearly indicated Also, natural soaps without scents or coloring are offered.

Hand Made:

We use only the highest quality ingredients to use in all of our products. The soaps are made in small batches. They are hand cut and packaged.

Further, I personally test all soaps before we offer them to you.

I do not sell any soaps that I would not not use myself.

When allowed to thoroughly air dry between uses, our soaps will last a long time. Be sure to use a soap dish so it doesn't sit in a puddle of water.


We use only vegetable oils such as coconut, olive, palm and canola oils. We do not use lard in our soaps.


Lye or a Sodium Hydroxide solution is used to saponify the oils. No lye remains in the soap after this process. We "superfat" the soaps adding less lye than required. This ensures that there is extra oil in the soap making it much milder than a commercial detergent bar.

Essential Oils

In most of the soaps we use pure essential oils. We make many of the oils ourselves. Where indicated some soaps contain fragrance oils instead.